Terms and Conditions

Welcome to Trove Timeless, where quality meets timeless craftsmanship. By accessing our website and purchasing our products, you agree to abide by the terms and conditions outlined below. These terms govern the use of our services and ensure a smooth and transparent shopping experience for all our customers.

Please read these terms carefully. If you have any questions, feel free to contact us.

1. Payment Methods

We offer a range of secure payment methods to cater to both domestic and international customers:

  • Credit/Debit Cards

  • Stripe

  • PayPal

  • Google Pay

  • Apple Pay

Payment Flexibility

 

If none of the listed payment methods suits your needs, you can contact us for alternative arrangements. In rare cases where one of our payment gateways may be temporarily unavailable, you are encouraged to get in touch with us to discuss other payment options.

Your payment security is our priority. We use advanced encryption to ensure your transactions are safe and secure. For more information, please visit our Privacy Policy.

2. Shipping Policy

Domestic Shipping (UK)

 
  • Standard delivery time is 3 to 7 business days for all in-stock items.
  • For custom items or pre-orders, delivery timelines will be communicated at the time of purchase.
  • Although we strive for timely delivery, delays caused by courier companies or unforeseen circumstances (e.g., strikes, natural calamities) are beyond our control.

International Shipping

 
  • Orders are typically delivered within 7 to 15 business days. However, delivery times may vary based on the destination country and customs clearance procedures.
  • Custom-made items will follow the specific timelines shared at the time of purchase.
  • Please note that delays caused by international courier companies or local conditions are not the responsibility of Trove Timeless.

For further details, visit our Shipping Policy page.

3. Order Cancellations

We understand that plans can change, and we aim to accommodate your needs:

  • Regular Orders: You can cancel your order within 2 to 3 hours of placing it, provided the item is in stock.
  • Custom Orders: Cancellations for custom-made products must be requested within 6 hours and are subject to approval.

Cancellation Charges

 

For custom orders, a 20% cancellation fee will be deducted from the total payment to cover processing costs.

If you wish to cancel your order, please reach out to us immediately via our Contact Us page.

4. Returns and Refunds

At Trove Timeless, customer satisfaction is our priority. Our Refund and Returns Policy outlines the following:

  • Refunds or returns are available for incorrect or defective items.
  • The item must be unused and returned in its original condition with all tags and packaging intact.
  • Customers are responsible for the shipping costs associated with returns unless the error is on our end.

For custom-made items, returns or refunds are only applicable if the product delivered does not match the order specifications.

6. Liability Disclaimer

While we take every precaution to ensure smooth delivery, certain situations may arise that are beyond our control:

  • Lost Parcels: If a parcel is lost during transit, we will assist in resolving the issue with the courier service.
  • Delays: If your order is delayed beyond the promised delivery time, we offer a discount of up to 40% as a coupon code for future purchases.

This discount is non-refundable and can only be redeemed on subsequent purchases. For assistance with lost or delayed parcels, please contact us.

7. Intellectual Property

All content, including images, text, designs, and logos on our website, is the property of Trove Timeless or is legally sourced from platforms like Freepik under copyright compliance.

  • Reproduction or unauthorized use of our content is strictly prohibited.
  • Violators will be subject to legal action under applicable copyright laws.

Learn more by visiting our Copyright Policy.

9. Dispute Resolution

We are committed to resolving disputes in a fair and efficient manner:

  • Customers are encouraged to contact us directly to address any concerns.
  • If necessary, disputes may be escalated to arbitration as per the governing laws.

For further guidance, please visit our FAQ section or reach out to us directly.

10. Contact Us

If you have any questions, concerns, or require assistance, please do not hesitate to contact us:

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