Refund and Returns Policy

At Tuftox, we are committed to ensuring our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help. This policy outlines your legal rights and our obligations under UK consumer law.

Domestic Orders (UK Only)

You have the right to cancel your order within 14 days of receiving your goods. You are entitled to a full refund, including the standard cost of delivery (if applicable), provided:

  • The item is returned within 14 days of notifying us of your decision to cancel.
  • The item is in its original, unused condition with all packaging and tags intact.
  • You provide proof of purchase.

  1. Eligibility for Refund/Return

    • Products can be returned or refunded within 14 days of delivery.
    • Refunds or returns are applicable only if the incorrect product is delivered.
    • The product must be unused, in its original condition, and with all packaging and tags intact.

  2. Shipping Costs

    • Customer pays return postage for change-of-mind returns. 

    • We cover return postage for faulty, damaged, or misdescribed items.

  3. Damaged or Defective Products

    • In the rare case of a defective or damaged product being delivered, please contact us within 48 hours of receiving your order.
    • We may require photo proof of the damage to process your return or refund.

International Orders

  1. Product Verification

    • International customers are advised to double-check product sizes, details, and specifications before placing an order.
    • Tuftox is not responsible for size mismatches or incorrect selections by the customer.

  2. Eligibility for Refund

    • Refunds are applicable only if the wrong product is delivered.
    • Products must be returned in their original condition, with all tags and packaging intact.

  3. Shipping Costs

    • For international returns, customers will bear the cost of shipping the product back to us.
    • Refunds will not include the original shipping charges.

Refund Process

To initiate a return or refund, please follow these steps:

  • Contact us at [Your Email Address] within 14 days of receiving your order.
  • Include your order number, a brief explanation, and any relevant photos (if applicable).
  • Refunds will be processed within 7-10 business days after the returned product is received and inspected. Await our return instructions before sending anything back. Once your request is approved, we will share the return shipping address.
  • Refunds will be issued to your original payment method.
  • We may reduce your refund if the item has been handled beyond what is necessary to establish its nature, characteristics, and functioning (e.g., used or damaged).

Explore our FAQ page for more details.

Important Notes

  • Sale items or custom-made products are non-returnable and non-refundable.
  • For hygiene reasons, certain products may not be eligible for returns.
  • Tuftox reserves the right to deny returns if the product does not meet our return policy requirements.

We are here to assist you with any concerns! Feel free to reach out to our support team for further assistance.

Contact Us:

Related Links:

Shopping Basket
Scroll to Top