Payment FAQs
1. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards
- Stripe
- PayPal
- Google Pay
- Apple Pay
2. Can I pay cash on delivery (COD)?
Unfortunately, we do not offer a cash on delivery payment option. We accept various other payment methods, including credit/debit cards and online payment options, to ensure a secure and convenient checkout process. If you have any questions or need assistance with payment, please contact our customer support team.
3. Is it safe to make online payments on your website?
Yes, we use secure payment gateways and encryption to ensure your transactions are safe and confidential.
4. What should I do if my payment fails?
If your payment fails, double-check your payment details and try again. If the issue persists, contact our support team for assistance.
5. Do you offer refunds for canceled orders?
Yes, for eligible cancellations, refunds will be processed within 14 business days. For more details, refer to our Refund and Returns Policy.
6. Can I get an invoice for my order?
Yes, an invoice will be emailed to you once your order is confirmed.
Manufacturing FAQs
1. Are all your products manufactured in-house?
Yes, we design and manufacture all our products in-house to maintain quality and originality.
2. Can I request a custom design?
Yes, we specialize in creating custom leather goods and garments. Share your requirements, and we’ll craft a product tailored to your needs.
3. Do you offer bulk manufacturing for wholesale orders?
Yes, we provide bulk manufacturing for businesses. Contact us for a custom quote based on your requirements.
4. Where do you source your raw materials?
We source premium-quality leather and fabrics from trusted suppliers to ensure durability and style in our products.
5. What is your quality control process?
Each product goes through multiple quality checks at every stage of manufacturing to ensure it meets our high standards.
Product FAQs
1. What types of products do you sell?
We specialize in high-quality leather goods, including bags, wallets, belts, and accessories—crafted with care to blend timeless design and lasting durability.
2. Are your products made from genuine leather?
Yes, all our leather products are made from 100% genuine, ethically-sourced leather. We’re committed to providing authentic quality that you can see and feel.
3. How should I care for my leather products?
To keep your leather items looking their best:
- Avoid prolonged exposure to water and direct sunlight
- Use a soft cloth to clean regularly
- Condition with a leather balm or cream every few months.
Following these steps will extend the life and beauty of your product.
4. Can I customize the size or color of a product?
Yes! We offer customization on select products. You can choose from available color options, and in some cases, request personalized sizing or embossing. Reach out to our team for details before placing your order.
5. Do your products come with a warranty?
We guarantee that every product you receive will be exactly as described and shown on our website. From the materials used to the craftsmanship and design, we stand by the accuracy and quality of our listings. If you receive an item that does not match the description, we’ll make it right.
6. Are your product images accurate?
Yes, we strive for complete accuracy in all product images. Each photo is professionally taken to reflect the true color, texture, and details of the item. Please note that slight variations may occur due to screen settings or lighting.
7. Do you offer gift packaging?
Yes, we offer premium gift packaging upon request. It’s perfect for special occasions and makes your purchase extra memorable. You can select this option at checkout.
8. Are your products sustainable and eco-friendly?
Sustainability is at the heart of what we do. We use eco-conscious tanning methods, responsibly sourced leather, and minimal packaging. Our goal is to create products that are both luxurious and environmentally respectful.
Shipping FAQs
1. What is the delivery time for domestic orders?
For orders within the UK, delivery takes 3–5 business days. However, for custom or pre-order items, the delivery time will depend on the production schedule.
2. How long does international shipping take?
International orders typically take 7–15 business days. Delays may occur due to customs clearance or courier issues, but we aim to ensure swift delivery.
3. Which courier companies do you use for shipping?
We partner with trusted courier companies such as Evri, Yodel, Parcel Force, Royal Mail, DHL, and FedEx to ensure safe and reliable delivery.
4. Can I track my order?
Yes! Once your order is shipped, we will send you a tracking number via email, which you can use to track your package on the courier company’s website.
5. What should I do if my parcel is delayed or lost?
If your parcel is delayed or lost, please contact our support team immediately. We will coordinate with the courier company to resolve the issue and keep you updated.
6. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping charges and delivery times vary depending on the destination.
7. Who is responsible for customs charges on international orders?
Customs charges or import duties, if applicable, are the customer’s responsibility and must be paid upon delivery.
8. Can I change my shipping address after placing an order?
Yes, but only if the order hasn’t been shipped yet. Contact us as soon as possible to update your shipping address.